Privacy policy
audopia Privacy Policy
audopia Privacy Policy Effective Date: 12 September 2025
Plain English Highlights
Welcome to audopia! Here’s a summary of key information about how we handle your personal data:
Account requirements: Users must be 18 or older to subscribe. Ages 13–17 require parental consent. Children under 13 may not use the app.
Services offered: Audio courses and coaching in hypnotherapy, meditation, ADHD support, relationships, breathwork, NLP, EFT, career coaching, life coaching, and more.
Payments: All subscriptions and payments are handled exclusively through the Apple App Store. We use RevenueCat to manage subscriptions.
Free trial: A 7-day trial is available. Subscriptions auto-renew unless cancelled in Apple account settings.
Sensitive content: Some exercises may affect your emotional, mental, or physical state. Guidance and disclaimers are included.
Privacy: Your data is protected under GDPR/UK GDPR and CCPA rights.
1. Introduction
This Privacy Policy explains how audopia ltd ("we", "our", or "us") collects, uses, stores, and protects your personal data when you use the audopia app and website (www.audopia.co.uk). By using audopia, you consent to the practices described herein.
2. Information We Collect
We collect data to provide, maintain, and improve audopia. Types of information include:
2.1 Account Information
Name, email, login credentials.
Subscription and billing status.
Profile information and preferences.
2.2 Usage Information
Interaction with audio courses, coaching programs, and other content.
App navigation patterns, clicks, and session durations.
Feature engagement for personalization and improvement.
Example: We track which meditation exercises you complete to recommend similar content.
2.3 Device Information
Device type, OS version, app version, unique device identifiers.
Crash logs and performance data.
Example: Identifying device type helps optimize audio playback for your device.
2.4 Payment and Subscription Data
All payments go through Apple; audopia does not store card information.
Subscription status, trial participation, and renewal history.
RevenueCat manages subscription verification and analytics.
Example: RevenueCat confirms your active subscription to grant access to premium courses.
2.5 Third-Party Services
RevenueCat: subscription management and analytics.
Apple App Store: payments, trials, renewals, and cancellations.
Other analytics or support services as disclosed with explicit consent.
Example: We may use analytics services to understand app engagement trends without sharing identifiable personal information.
3. How We Use Your Data
To deliver content, manage accounts, and provide subscription services.
To communicate updates, features, promotions (if consented).
To optimize app functionality and personalize user experience.
To comply with legal obligations and prevent fraud.
Example: Usage patterns allow us to suggest courses tailored to your interests.
4. Legal Bases for Processing
We process your data under:
Contractual necessity: To provide access to audopia services.
Consent: For marketing or optional features.
Legitimate interests: To improve services, ensure security, and provide support.
5. Children’s Data
Users under 13 are prohibited.
Ages 13–17 require parental consent.
We delete any data collected from under-13s inadvertently.
Subscription purchases are restricted to adults.
Example: A 16-year-old can use content with guardian approval, but cannot purchase subscriptions.
6. Sensitive Content
Some exercises may affect mental, emotional, or physical states.
Consult a qualified professional if you have health concerns.
Discontinue any course that causes discomfort.
Examples: hypnotherapy, EFT, breathwork, ADHD-focused exercises.
Content is educational and wellness-focused, not medical treatment.
Example: A guided relaxation audio may trigger unexpected emotions; users should pause if necessary.
7. International Data Transfers
Data may be processed outside the UK/EEA (e.g., U.S. by Apple or RevenueCat).
Safeguards include Standard Contractual Clauses or adequacy decisions.
Example: RevenueCat servers in the U.S. store subscription status; protections ensure compliance.
8. Your Rights
Access, correct, or delete personal data.
Withdraw consent where applicable.
Request data portability.
Object to or restrict certain processing.
Response target: 30 days.
Example: Request a report of courses completed and subscription history.
9. Data Retention
Retained only as long as needed or legally required.
Typically deleted within 30–90 days after account closure.
Anonymized or aggregated data may be kept indefinitely for analytics.
Example: Course completion stats used for improving recommendations.
10. Security Measures
Encryption of data in transit and at rest.
Access controls, regular audits, and secure storage.
No system is fully immune; users are encouraged to protect their credentials.
11. Apple Subscriptions & Refunds
All payments go through Apple; we do not process payments.
7-day free trial; auto-renews unless cancelled via Apple account.
Refunds handled solely by Apple.
Users responsible for keeping Apple payment info current.
Example: Cancel trial in Apple settings to avoid first payment.
12. Third-Party Integrations
RevenueCat manages subscriptions, analytics, and verification.
Apple App Store handles payment, trial, and renewal processes.
No other third-party data sharing without consent.
Example: RevenueCat receives only essential subscription info for service operation.
13. California Residents (CCPA Notice)
We do not sell/share personal data.
Residents may request access or deletion.
Requests processed per CCPA.
Example: Requesting deletion removes personal info from all active systems.
14. Changes to This Privacy Policy
May be updated periodically.
Significant changes communicated via app or email.
Continued use after changes implies acceptance.
Example: Updates for new course types or revised subscription policies.
15. Contact Us
audopia ltd Email: info@audopia.co.uk Website: www.audopia.co.uk
Questions about privacy or data handling should be sent to the above contact.